Facilities And Services

For further information please see our Academy Datasheets

At every Holiday Inn Hotel throughout our network, you’ll have your very own meeting host. Think of your meeting host as part of your team. No matter how large or small your meeting, your host will help you with your arrangements and be on hand for any last minute requests. It’s this attention to detail that allows you to look forward to really successful meetings. Why?

Access for All

Holiday Inn Hotels understand that every customer has different needs and we aim to make our hotel facilities available and accessible to all of our guests equally. In rare instances where this is not possible, we will endeavour to offer a suitable alternative.

We offer a range of facilities for guests with a perspective on disability including the following:-

• Accessible entrance
• Accessible WC
• Accessible bedrooms
• Menus available in large print
• Induction loops
• Assistance dogs welcome

Please advise us of any access needs when making your reservation.

Your private space

Bringing personal service to your meeting or
event with Holiday Inn’s Meetings Network team

Whatever your meeting or conference requirements, our meetings network team will ensure that you receive the most flexible, personalized solutions available. This personalized service encompasses the following five important areas

Personalising your booking

The moment you make contact with our Meetings network team, you’ll be assigned as member of staff whose job it is to take care of all aspects of your booking, arrange the meeting space you require – everything in fact, right down to your individual IT requirements and refreshment preferences

• One point of contact
• 2 hour in initial response guarantee
• 24 hour proposal response guarantee
• Flexible solutions

Holiday Inn staff are very accessible and have the experience to advise you what kind of meeting will work best for you. You can contact us by phone, email or fax.

Personalising the space you need
Holiday Inn has a range of meeting facilities to suit every need, no matter how individual. These range from boardrooms and large conference suites to our exclusive range of specially designed academy meeting rooms and training suites. Whatever space you require, every one is ergonomically designed for maximum comfort and efficiency.

We can provide support with your audio-visual. IT and telecommunication requirements. Add that to our network of qualified support staff and you’ll rest easy knowing you’ve got a service you can rely on. Enhanced IT solutions will include high speed internet access, giving you and your delegates the freedom to work and access mail in selected business centres, lobby and lounge areas and even in guest bedrooms.

We also provide assistance with, amongst other things, any binding, photocopying and printing you may require.

Personalising the way you’re treated
First impressions count. So when your company delegates arrive, we’ll make sure they are members of the Meetings Network team on hand to greet them. Your dedicated Meetings Host will then be your delegates’ one point of contact during and after the meeting. Their job will be to ensure everything runs smoothly, promptly respond to any requests and anticipate any problems that may occur.

For those staying overnight, our staff will do everything they can to make your stay as comfortable as possible; although there are some things we prefer to leave to you – like your choice from the pillow menu, or what you’d like for breakfast in the morning. Our friendly restaurant is the perfect place to relax and soothe away the tension after that hard day’s work and meetings.

Holiday Inn staff have all been trained to embrace a ‘Can-do’ attitude to our customers needs, where they will always go that extra mile to bring you the service you expect.

Personalising your menu
Just as Holiday Inn enables you to personalize your meeting space and facilities, the same flexible, personalized service applies to the food and refreshments your delegates will enjoy throughout the day. Whether you’ll require lunch in the meeting room, a series of themed refreshment breaks, or a choice of internationally themed lunches in the restaurant, our personalized food and drink service will ensure that your delegates get exactly what they want.

Personalising your departure
The Meetings Network team would like your delegates’ stay to be just like your meeting – efficient, enjoyable and hassle-free. But the service doesn’t end when your meeting does. Once it’s over, we’ll review your meeting with you and then ensure that your departure is as effortless as your arrival. We will arrange taxis, supply local travel information, and by using out fast-track check out and flexible billing procedures, will help you depart with the same ease with which you arrived.

For further information please see our Academy Datasheets